About · who we are
We’re a team who have walked in your shoes. We’ve run fundraising campaigns. Watched the metrics. Managed volunteers. Run events. Designed programmes for impact. We’re small enough to listen to you, big enough to support you, skilled enough to build software properly. And we’re on your side.
Philosophy
Relationships are everything. Our relationships with our customers, colleagues and partners, and our customers’ relationships with their supporters and beneficiaries. Everything we do drives towards improving these relationships. We’re honest and transparent because we know that trust is earned. Our product is excellent and our pricing is fair, because the sector deserves the best. We always provide the choice to use as much or as little of the product as a customer needs. And even if it costs us, we’re always, always, on our customers’ side.
What does this mean in practice?
…means we believe that the price reflects the value we deliver to customers - we need to eat, but we’re not profiteering.
…means being open about why we made decisions unless there is a clear, demonstrable commercial reason to be opaque (and that should be very rare). We expect to win on our merits, not by subterfuge.
…means always acting in the interests of the third sector. It doesn’t always mean saying yes. Something that is great for one customer might undermine the work of another. We want the whole sector to thrive.
…means building the most performant, reliable system possible, and fixing fast when something doesn’t go as planned. New features will be rooted in specific customer needs, and road-tested with real customers early and often. We seek always to understand the question the customer needs to answer and build the product to provide the required insight. The answer might be a new feature, but might be a tweak to existing functionality, or a documentation change.
with partners and colleagues are what makes all of the work possible. We’re considerate of each other’s needs and we take time off when we need to, because we’re human and we have families and outside interests. Our partners extend our reach - while independent, they are a vital part of ThirdSectorBee’s success and we value their expertise and insight while respecting their availability. We offer partners a share of revenue from customers who they introduce to us, currently 10% of the subscription paid by that customer, for as long as the customer continues with ThirdSectorBee. If the partner chooses to decline the share of revenue (often for reasons of impartiality), we will donate the 10% to a charity of our choice (who may or may not be a customer).
About us · founders
Hi, we’re Rich and Gizem. After years in and around charities big and small, we started ThirdSectorBee both to provide the software we wish we’d had access to and to build the sort of company we’d want to work for or partner with.
What drives us is what helps you make the biggest impact for your cause. Tools that do the repetitive stuff so the people in your team can do the human. Supporting (dare we say improving!) your programme delivery and your fundraising so everyone has what they need to get further, faster.
We’re committed to your right to choose. Got a case management system that you like more than ours? We’ll help you integrate it. We’ll only sell you what you actually need, and we won’t lock you into long contracts. And we’ll always price fairly.
The software we wish we’d had years ago, built by a company that’s on your side. Join us on the ride?
— Rich & GizemPartnerships
We can’t do everything a charity needs on our own, so we work with partners who share our values. Read more about our partnerships.
Charity Toolkit is delighted to partner with Third Sector Bee. Our digital tools help charities automatically sync data from fundraising platforms, build customisable forms, and connect the systems you already use, without the manual admin. It all looks and works beautifully. Third Sector Bee users get more from our kit, with dependable, high-quality data handling and a seamless supporter experience.
Andi BestFounder
I’m Daniel Raphael, founder of Daniel Raphael Consulting, and I’ve been helping charities make sense of their data since 2011. Having worked on both sides of the fence – both as a Director of Fundraising and as an independent consultant – I understand that data is king and a CRM should make life easier, not leave you reaching for the headache tablets! I specialise in helping charities get the most out of their fundraising databases, offering everything from CRM implementation, data migration and cleansing to system audits, bespoke training, consultancy and ongoing support. My aim is to help organisations streamline processes, improve data quality, stay GDPR compliant and, most importantly, build stronger relationships with their supporters. Whether you’re moving to a shiny new CRM, trying to get more from your existing system or simply wondering why your database seems to have a mind of its own, I’m here to turn your data headaches into something genuinely useful – without the unnecessary jargon!
Daniel RaphaelFounder
How we work
From the outset, we’ve built ThirdSectorBee to live out values worthy of the charities we serve.
Why should charities settle for less?
Everything we do should be excellent. Not so we can pat ourselves on the back, but so you can have more impact.
Whether we’re helping you explore if ThirdSectorBee is right for your organisation, solving new challenges, answering your questions or looking after our colleagues’ wellbeing, excellence is the benchmark. And we’d love for you to hold us to that.
Trust starts with visibility
We’re committed to being open about our business, our finances, and the challenges we face.
We believe that the money you spend on ThirdSectorBee pays you back, and then some. But we also believe you shouldn’t need to just take our word for it. We’ll publish everything we can to demonstrate that we’re using your subscriptions wisely, improving and strengthening the product on which you depend and the team that supports it.
No hard sell. No lock-in. All the choice.
We’ll only sell you what you actually need, and we’ll always price fairly.
Got a case management tool you prefer to ours? We’ll help you integrate it - the point is your success. We won’t lock you into long contracts or hide costs from you. Fair pricing and fair terms, because it’s up to us to earn your trust.
Two next steps · no pressure
Book a chat if you’d rather talk it through first. Start a free trial if you’d rather drive yourself — your beehive is ready in minutes.